Identifying obstacles in your daily work
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Observe your process in real-time.
Understand communication flow between staff, customers, or departments.
Identify the root causes of problems in your process.
Identify multiple root causes of a problem in your process.
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Identify opportunities to reduce movement in your process.
Map the steps in a process to identify problem areas.
Develop empathy for your customers.
Quickly count the frequency of an event or error in your process.
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Eliminating obstacles from your daily work
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Create a visual workplace, allowing customers to see work status at a glance.
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Build a new future state process that eliminates obstacles.
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Plan or facilitate an improvement effort
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Plan a large-scale improvement project using A3 thinking.
Plan a structured, facilitated workshop to guide a team to improvement.
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Help your team prepare for and move through change.
Implement a small improvement quickly.
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Choose the right problem to solve.
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Determine value from the customer's perspective.
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