SAN FRANCISCO CITY PERFORMANCE LEAN PROGRAM
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City employees have been doing a lot of process improvement lately.
The team developed solutions to streamline the hiring process, including new data that allows SFPL leadership to monitor hiring performance in real time.
The HR team partnered with the Library’s Research, Strategy and Analysis unit to develop new tools and data to manage and monitor their work effectively.
SFPL HIRING PROCESS: PROJECT REPORT
The SFMTA's Human Resources team explored ways to improve the exam administration process for hiring Transit Operators.
By eliminating unnecessary process steps and modifying exam administration practices, the team was able to eliminate a week of processing time from the hiring process.
SFMTA TRANSIT OPERATOR HIRING: PROJECT REPORT
The Controller's Office Human Resources team streamlined the team preparation process for accountant exams.
Since improving the process, the team has cut exam preparation time in half.
CONTROLLER'S OFFICE HUMAN RESOURCES: PROJECT REPORT
These improvements have led to a greater percentage of comprehensive and timely reviews of each blueprint for San Francisco's parks.
The Recreation and Parks Structural Maintenance and Capital Divisions worked together to develop a new and improved process for reviewing San Francisco park and recreation center blueprints prior to construction.
STRUCTURAL MAINTENANCE YARD BLUEPRINT RIE: PROJECT REPORT
SFMTA's Transit and Muni Customer Service Divisions improved the process by which the divisions respond to feedback regarding Muni operators.
Among many other improvements, the team created standard work for processing key types of feedback and created templates to make it easier for customer service employees to respond quickly to the most frequent types of complaints.
MUNI CUSTOMER SERVICE: PROJECT REPORT
After analyzing their processes, the team made several significant improvements, including changing the language in benefits forms to make them easier for the client to understand and adding signage in the lobby to provide process clarity to clients.
The SF Benefits Net team mapped and analyzed three separate benefits application processes to discover opportunities to improve the benefits retention process for clients.
SF BENEFITS NET: PROJECT REPORT
The Contracts team in the Controller's Office noticed that their panel orientation and evaluation meetings were time-consuming and labor intensive, which led to delays in executing contracts.
Upon executing their ideas for process improvement, the team cut the time it takes to conduct panel evaluations in half.
CONTROLLERS OFFICE CENTRAL CONTRACTS: PROJECT REPORT
The team analyzed the excess movement of people and material throughout their work space and developed and implemented ideas to improve flow. Their efforts resulted in the team recycling over 47,000 pounds of excess metal.
The Recreation and Parks Structural Maintenance Division undertook an ambitious 5S project to improve the flow and capacity in their work space.
STRUCTURAL MAINTENANCE YARD 5S: PROJECT REPORT
The Recreation & Parks Electrical Shop undertook a 5S project to reorganize their workspace to improve workflow.
After successfully completing a 5S project on their wire room, the team decided to expand their efforts to their entire shop.
ELECTRICAL SHOP 5S: PROJECT REPORT
The tradespeople at the Structural Maintenance Yard worked collaboratively with other divisions of Recreation and Parks to improve the process for work order submissions to ensure needed repairs are attended to quickly and frustrations for park users are reduced.
WORK ORDER SUBMISSION PROCESS: PROJECT REPORT
The following divisions have improved their processes using the Lean methodology:
Controller's Office, Central Contracts Division
- Panel Orientation and Evaluation Process
Controller's Office, Human Resources Division
- Accountant Exam Process
Department of Homelessness & Supportive Housing, Contracts Division
- Contract Solicitation Process
Recreation & Parks Department, Structural Maintenance Division
Blueprint Review Process
Division-wide Reorganization and Workflow Improvement
Electrical Shop Reorganization and Workflow Improvement
Work Order Submission and Assignment Process
Recreation & Parks, Capital Division
- Blueprint Review Process
Human Services Agency,
SF Benefits Net - CalFresh
- Benefits Retention Process
San Francisco Municipal Transportation Agency
Transit Division
- Customer Feedback Triage Process
Muni Customer Service Division
- Customer Feedback Triage Process
Sustainable Streets Division
- Public Outreach for Street Modifications Process
Communications and Marketing Division
- Public Outreach for Street Modifications Process
Human Resources Division
- Transit Operator Hiring Process (In-Progress)
San Francisco Public Library, Human Resources Division
(In-Progress)
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